If you want to raise the profits of your service department, then an automotive service consulting firm may be the answer. They make plans to help raise profits and help you make the customers you have come back. In this economy their services can be invaluable.
They can help you obtain new customers and make them loyal to your business. They can also reduce the amount of employee turnover you may have and help you see how this affects your bottom line since you will not have to spend more money to train new employees; you keep the ones you have. The firm can show you where you are losing money, and create plans to solve the problems and increase the profits you make.
They will train your service department in customer service, showing the importance of it, and how to do it from the time a customer walks into the building to the time they leave. They can teach how to handle complaints and turn them into satisfied, and loyal, returning customers. They can do basic training to advanced customer service techniques, allowing your department to have the tools necessary for an outstanding experience.
They can teach the importance of quality assurance and help to instigate a full QA evaluation system. If training is required, they can help create one for the department and show why timely delivery is important. They can also show the value of a reservation system, and train employees in the use of the system so all of them combined can allow you to service more cars, since that means more money for you.
They can teach variable pricing and show why this is important to the department. They can help implement a full Saturday service day and implement a second shift so you can get many cars worked on in a day. This flexible workforce through rotating days and shifts can help you maximize profits for the department.
They can help with long term and short term plans. The set and help you meet financial goals and give ideas and ways to meet them every month. They can create a bonus for your employees to help cut down on turnover and increase productivity so your department is as successful as it can be.
They can help you create a system to cut down on inventory loss and help you get items in faster and lower the cost of the shipping. They can assist in merchandising and show how well-placed items can increase the profits. This not only cuts operation costs, but also allows you to provide better customer service as well.